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If the user's password or logon tokens have been lost, you need to perform administrator recovery on the client computer to recover the user or system.
User calls the administrator to perform the administrator recovery, and provides the Challenge Code. The administrator initiates the ePO - On-prem Scripting API to generate the Challenge Response Code. A valid Response Code is supplied by the scripting API to the administrator. When typing the Response Code, access is granted to the Client system. Use the eeadmin.administratorRecovery command to generate the Challenge Response Code.
There are four different administrator recovery types:
machineRecovery='1'
resetUserToken='2'
unlockDisabledUser='3'
reserUserToPasswordToken='4'
machineRecovery recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
Specify recoveryType='1', to perform Machine Recovery.
resetUserToken recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
userDn=<>
Specify recoveryType='2' and pass the Distinguished Name (DN) of the user, to perform the Reset User Token Recovery.
unlockDisabledUser recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
userDn=<>
Specify recoveryType='3' and pass the Distinguished Name (DN) of the user, to perform the Unlock Disabled User Recovery.
resetUserToPasswordToken recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
userDn=<>
Specify recoveryType='4' and pass the Distinguished Name (DN) of the user, to perform the Reset User To Password Token Recovery.
unlockDisabledUser recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
userDn=<>
Specify recoveryType='3' and pass the Distinguished Name (DN) of the user, to perform the Unlock Disabled User Recovery.
resetUserToPasswordToken recovery type
Command
Syntax
Description
eeadmin.administratorRecovery
eeadmin.administratorRecovery
challengeCode=<>
recoveryType=<>
userDn=<>
Specify recoveryType='4' and pass the Distinguished Name (DN) of the user, to perform the Reset User To Password Token Recovery.