The administrator types the challenge code, which is provided by the user, on the ePO - On-prem console and generates the response code required for the administrator (system and user) recovery.
Make sure that ePO - On-prem administrator performs this task in ePO - On-prem.
Click → → . The Drive Encryption Recovery wizard displays the Challenge Code field.
Ask the client user to read the Challenge Code and get the Response Code from the administrator who manages ePO - On-prem.
Note
It is the administrator's responsibility to authenticate that the client user's identify.
Type the Challenge Code, then click Next to open the Recovery Type page.
Select the required recovery type from the Recovery Type list, then click Next to open the Response Code page with the response codes.
Note
The generated response code depends on the recovery key size set in the policy and the selected recovery type, system recovery or user recovery.
Read out the response code to the user.