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How to troubleshoot Drive Encryption activation failures

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Make sure at least one Encryption user name is created and assigned to a client system to activate Drive Encryption. Also, disable the BitLocker when you activate Drive Encryption.

Troubleshooting Drive Encryption activation failures start with the evaluation of DriveEncryption.log (C:\Program Data\Trellix\Drive Encryption) and Drive Encryption activation failure event IDs. For details about event IDs, see KB84622.

Below are the troubleshooting scenarios for Drive Encryption activation failures.

System state is In-active due to

Troubleshooting KB's

Duplicate users exist in ePO - On-prem

KB85677

Data channel messages exceeded 10 MB

KB72545