Instantly unblock a Drive Encryption user or IP address

To instantly unblock a user or IP address after the specified number of unsuccessful logon attempts, follow these steps:

Task

Log on to the ePO - On-prem server as an administrator.
Click Menu → Reporting → Queries & Reports.
On the Groups pane, under Trellix Groups category, select Data Protection Self Service Portal.
Select the Blocked users or Blocked IP addresses query, click Actions → Run.
Select the required user or IP address, click Actions → Unblock users or IP addresses.
Click Yes when the system prompts Are you sure? to unblock the selected user or IP address.