When DPSSP is used for recovery with systems managed with Drive Encryption, the user must open the DPSSP portal, enter the serial number or recovery key ID for the FileVault or BitLocker system respectively, and obtain the recovery key.
Make sure to note that this task must be performed by the client user on the system.
In the address bar of a web browser, enter the URL for the DPSSP provided by your administrator or Help Desk, which will be of the general form,
https://<ePO_IP_address>:<Port_Number>/dpssp/selfRecovery, then press Enter to open the Data Protection Self Service Portal (DPSSP) page.Select the required Language, type the domain user name prefixed with domain name, type the password, then click Login.
Note
If you exceed the specified number of unsuccessful logon attempts as set in ePO - On-prem, your user account will be blocked and you will see the message "Login failed." In that case, you must wait for the specified number of minutes as set in ePO - On-prem to get your account unlocked.
Upon a successful login to DPSSP, if MNE and Drive Encryption are both installed in the environment managed by ePO - On-prem, the user will need to select the appropriate product for which recovery information is required.
Type the recovery key ID for the Drive Encryption system to be recovered, then click Get key.
Obtain the Recovery code that will be displayed to recover the Drive Encryption system.
Important
Make sure to note that you must be listed as a user against the client system you are trying to recover.
Note
If the entered recovery key ID is not recognized, the user should check the value entered was correct and then contact the help desk. The help desk can then check the ePO - On-prem User Audit log for more detailed information.
Click Logout.