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Operations Center settings page

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Use this page to specify the Operations Center settings.

Option definitions

Option

Definition

Last Modified

Displays the date and time stamp of the last changes to the settings.

Automatic Email Notifications

Select the checkbox to send email notifications to all stakeholders when an event is changed. Add reviewers or users to the stakeholder list by selecting the appropriate checkbox.

Status

Enable or disable status designations in the incident list. Built-in status can be:

  • New

  • Pending

  • Viewed

  • Under Investigation

  • Escalated

  • Resolved

  • False Positive

Resolution

Enable or disable resolution designations in the incident list. Built-in resolution can be:

  • None

  • Case opened

  • Resolved - HR notified

  • Resolved - Manager notified

  • Resolved - User notified

  • Closed - Authorized

  • Closed Business workflow

  • Closed - False positive

  • Closed - test

Actions → Add Status

Create a custom status definition.

Actions → Add Resolution

Create a custom resolution definition.