If the user's password or the logon token has been lost, perform this task on the client computer to recover the user or the system.
Important
Make sure that the client user performs this task on the client system.
Restart the client system.
Click → .
Select the Administrator / Smartphone Recovery for the recovery type, then click OK to open the Recovery dialog box with the challenge code.
Read the Challenge Code and get the Response Code from the administrator who manages ePO - On-prem.
Note
It is the administrator's responsibility to authenticate that the client user's identity.
Enter the response code in the Line field, then click Enter.
Note
Each line of the code is checked when it is entered.
Click Finish.
Note
The generated response code depends on the recovery key size set in the policy and the selected recovery type, that is, machine recovery or user recovery.