You can perform the emergency boot when a Drive Encryption Trellix Drive Encryption - SaaS installed system fails to boot or when the Drive EncryptionTrellix Drive Encryption - SaaS logon page is corrupt.
Make sure that you have:
The DETech (Standalone) boot disk
The USB memory stick containing the recovery information file (.xml)
The daily authorization code
Note
Users with a valid support contract with Trellix can obtain the daily authorization code from Trellix Support.
In Windows, an emergency boot does not affect data on the drive until the next policy enforcement occurs. For this reason, it is not necessary to create a sector level backup of the disk during emergency booting.
Restart the unrecoverable system using the DETech (Standalone) boot disk to load the Trellix DETech interface.
Enter the daily authorization code, then confirm the authorization status.
Click Enable USB under Actions. The Trellix DETech dialog box displays the USB enabled message.
Click OK to close the dialog box.
You might need to select the Select Boot Disk option to specify which drive DETech tries to boot from. This depends on the implementation of the BIOS.
Click File under Authentication, then browse and select the Recovery Information File (.xml) from the USB memory stick, then click OK. The Authentication status changes to Authenticated with File.
Or
Authenticate with the Token, then confirm that the authentication status changes to Authenticated with Token.
Under Actions, click Emergency Boot.
When prompted for confirmation, click OK.
Note
When the system boots into Windows, if there is a network connection to the ePO - On-prem ePO - SaaS server, the system synchronizes with ePO - On-prem ePO - SaaS and fully repairs itself by rebuilding the PBFS and re-synchronizing all data from the server. To confirm this right-click Trellix Agent Tray, then click Quick Settings | Drive Encryption status
If the Trellix Agent is unable to establish a connection with the ePO - On-prem ePO - SaaS server, continue to use the DETech Emergency Boot option to boot the system until a connection to the server is made.
When prompted to confirm your operating system type,
If you are booting Windows XP, click Yes.
If you are booting to Windows Vista or a later version of Window, click No.
Note
When the system boots into Windows, if there is a network connection to the ePO - On-prem ePO - SaaS server, the system synchronizes with ePO - On-prem ePO - SaaS and fully repairs itself by rebuilding the PBFS and re-synchronizing all data from the server. To confirm this right-click Trellix Agent Tray, then click Quick Settings | Drive Encryption status
If the Trellix Agent is unable to establish a connection with the ePO - On-prem ePO - SaaS server, continue to use the DETech Emergency Boot option to boot the system until a connection to the server is made.