To perform smartphone recovery on the client system, the user must first register the client system with the smartphone or tablet, and then perform the recovery process on the client system.
Smartphone registration
During Pre-Boot Authentication (PBA), in the User Selection screen, select the Register Smartphone option.
The Smartphone Registration page may also appear automatically the first time a user logs on to a system, or the first time that the user logs on after the policy was enabled in ePO - On-prem (policy option to support smartphone recovery has been set for the user in ePO - On-prem).
Enter your credentials and authenticate.
When the password is accepted, the QR Code Recovery Registration window is shown on PBA.
Open the Endpoint Assistant application on your smartphone or tablet and click Scan to scan the image that appears on the QR Code Recovery Registration dialog box.
After the image is scanned properly, you will receive a successful notification on your smartphone or tablet specifying that you have registered the system with your smartphone or tablet.
On the QR Code Recovery Registration window, click Finish to proceed to Windows.
Note
The first time a user logs on to initialize or the first time the policy option to support smartphone recovery is switched on, the system displays the registration screen automatically. However, if the user clicks Finish, the screen does not appear again. If the user clicks Skip, it appears again at the next logon attempt.
Recovery process
Click → .
Select the Administrator / Smartphone Recovery recovery type, then click OK to open the Recovery dialog box that appears with the challenge code.
On your smartphone or tablet, select Tap to Scan to scan the image that appears on the Recovery dialog box.
Once the image is scanned properly, you will receive the response code on your smartphone or tablet.
Click Next.
Enter the Response Code in the Line field, then click Enter.
Each line of the code is checked when it is entered.
Click Finish.
Note
You can also manage your keys by selecting the Manage option on your smartphone or tablet.