When users forget their Trellix FRP password authentication credential details, they are given a recovery code and instructed to contact the ePO - On-prem administrator.
The user can initiate the recovery process from the Trellix FRP client console under Authentication by selecting Recovery. A recovery code is displayed in the Trellix FRP client. The user is instructed to read out the recovery data to the administrator.
You must have administrator rights to perform this task, and your FRP Recovery permission set must be set to Manage Recovery.
In ePO - On-prem, click → → .
On the User Token Recovery tab, in the Recovery Code field, enter the recovery data provided by the end user.
The user's display name, email address, account details, and token type are displayed to enable verification of the caller's identity.
Click Recover to generate a new response code.
Instruct the user to click OK in the pop-up message on the client. Read out the temporary credential details to the end user, or the credentials will be mailed to the user automatically if configured. The user can then use those temporary credentials to log on and reset the authentication password.