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Send an agent wake-up call

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The client computer gets the policy update whenever it connects to the ePO - On-prem server during the next agent-server communication interval (ASCI). The policy update can be scheduled or forced. The agent wake-up call option forces the policy update to the client system. For information on adding a new system, see the product documentation for your version of ePO - On-prem.

You must have administrator rights to perform this task.

Before you begin

You must have administrator rights to perform this task.



Task
  1. Click Menu → Systems → System Tree, then select a system or a group of systems from the System Tree.

  2. Select the System Names of that group.

  3. Click Actions → Agents → Wake Up Agents.

  4. Select a Wake-up call type and a Randomization period (0–60 minutes) within which the systems respond to the wake-up call sent by ePolicy Orchestrator.

  5. Select Get full product properties for the agents to send complete properties instead of sending only the properties that have changed since the last agent-to-server communication.

  6. Select Force complete policy and task update for the agent to send the complete policy and task update.

  7. Click OK.

    Note

    To view the status of the agent wake-up call, navigate to Menu → Automation → Server Task Log.