When a Drive Encryption user forgets the PBA password or loses the logon token, the user must perform the smartphone recovery on the client system to reset the password or replace the logon token.
To perform the smartphone recovery, the user must first download and install the Trellix Endpoint Assistant application onto the smartphone or tablet. The user can download the Trellix Endpoint Assistant free application from Google Play for Android supported smartphones or Apple Appstore for iOS supported smartphones.