The possible Server Task messages, along with their mitigation, are as follows:
Messages | Most likely Meaning | Mitigation |
|---|---|---|
Checking FRP SaaS migration prerequisites | Prerequisites check in progress before migration starts. | |
Unable to authorize ePO SaaS tenants. Ensure it is linked via Trellix ePO - SaaS Cloud Bridge in Server Settings | An issue with IAM or Cloud Bridge setup. | |
The FRP SaaS URL ({0}) seems missing or invalid. Please set it using the migration prerequisite remote command. For more information, see article 000014575 | FRP service URL is missing or incorrect. | The service URL needs to be added or updated with the ePO - On-prem using the remote command in server task prerequisites. |
Failed to connect to FRP SaaS services | ePO - On-prem is unable to connect to the Trellix FRP - SaaS service. | If the issue persists after confirming that the URLs are correct and are unblocked in the firewall, check with Trellix support. |
Failed to connect to ePO Database | The Server Task faced an issue while connecting to the ePO - On-prem Database. | |
Unexpected error. Please contact support (Applicable only for Removable Media Recovery events migration) |