Update the hardware compatibility list on ePO

To update the hardware compatibility list on ePO - On-prem and client systems, you need to perform the following steps:

Download the latest HWDefaultProductDetections.zip from KB81900.
Extract the contents of the file, then import the HWDefaultProductDetections.xml file into ePO - On-prem:
1. Click Menu → Server Settings.
2. Under Setting Categories, select Drive Encryption, then in the right pane click Manage Hardware Compatibility Settings.
3. On the new page, click Actions → Import hardware compatibility settings.
4. On the new page, click Choose File and navigate the file to ePO - On-prem.
5. After the file is selected, click OK to upload the file to ePO - On-prem.
Perform the appropriate action (s) below depending on the status of your client:
- If the client system successfully activated and encrypted with the installed / upgraded Drive Encryption client build, then:
  1. Create a DETech recover disk. For more information, see the Trellix Drive Encryption DETech User Guide.
  2. Perform an Emergency Boot on the client as per the Trellix Drive Encryption DETech User Guide.
  3. Allow enough time for a full communication interval between the client and the ePO - On-prem server to take place before rebooting.
- If the client has activated but is not yet encrypted, deactivate and reactivate the software.
- If the client does not have Drive Encryption installed, no action is required. Install the software as normal.
Note
For a list of systems and the appropriate Drive Encryption build that is required to align with the hardware compatibility list, see KB81900.
Important
Earlier versions of HWDefaultProductDetections.xml are not compatible with later versions of Drive Encryption. Best practice is to install the latest patch and hotfix as specified in KB81900.

Update the hardware compatibility list on ePO - On-prem and client systems

Note

Important