Perform these tasks to upgrade the clients from Drive Encryption 7.x.x to Drive Encryption 7.4.x.
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Upgrade ePO - On-prem to minimum supported versions or later (ePO - On-prem 5.3.x).
Upgrade to Drive Encryption 7.4.x
Note
It is critical that you follow the below mentioned steps precisely in order to successfully upgrade the system.
Put the ePO - On-prem server down, back up the SQL server and ePO - On-prem server, then put the ePO - On-prem server up in order to backup your ePO - On-prem database. For more information about backing up your ePO - On-prem database, see the product documentation for your version of ePO - On-prem.
Upgrade ePO - On-prem to minimum supported versions or later (ePO - On-prem 5.3.x).
Note
For more information about upgrading to ePO - On-prem 5.3.x and later, see the product documentation for your version of ePO - On-prem.
Install the Drive Encryption 7.x extensions to the ePO - On-prem system.
Check in the Drive Encryption 7.x Agent and PC software packages to the ePO - On-prem system.
Run the LDAP Sync:Sync Across Users from LDAP task manually.
Deploy the Drive Encryption 7.x software packages to the client system.
Restart the client system after the deployment task is completed.
After restarting the client system, the new files and drivers are in place. The Drive Encryption 7.x encryption status dialog box shows the status as Active throughout the upgrade process.