---
title: "Before You Begin"
slug: "before-you-begin-2"
tags: ["Endpoint Security (HX)", "Hardware"]
updated: 2026-10-19T18:36:54Z
published: 2026-10-19T18:36:54Z
canonical: "docs.trellix.com/before-you-begin-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Before You Begin

Follow the steps in this section before you install the appliance.

### Before Opening the Box

- Review the Packing Slip contained in the plastic slip attached to the top of the box. Ensure the shipment contains the correct appliance.
- Ensure the serial number listed on the Packing Slip matches the one specified on the sticker located on one side of the box.
- If there appears to be damage to the box, file a damage claim with the carrier who delivered it.

### Unpacking the Appliance

Carefully remove the appliance from the box in an area away from heat, electrical noise, and electromagnetic fields.

Ensure your box contains:

- The correct appliance model
- An accessory kit
- Online Documents Portal Referral
- A rail kit

: