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Find device-specific details

  • Published on Sep 12, 2026
  • 1 minute(s) read
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Use this information when you need to know device characteristics. For example, Technical Support might ask for this information during troubleshooting.

  1. From the Trellix ESM dashboard, click menu.png and select More Settings.

  2. To refresh device status, click GUID-9E27FAD7-66B6-444F-A303-6A2D91FAFBD1-low.png on the system navigation tree.

  3. On the system navigation tree, select the device and click Settings.png.

    Device-specific information appears:

    • Device identification number. To reactivate your system, Trellix Support uses this number to send you the correct file.

    • Device serial and model numbers

    • Software version and build number currently running on the device

    • Date and time the device was last opened or refreshed

    • Sync the clock on this device to the clock on Trellix ESM

    • Assigned device Zones

    • Current policy state on this device

    • Process status on the device and the FIPS status after running a FIPS self-test (if your device is running in FIPS mode)

  4. To view device performance statistics, logs, and network interface statistics, click <device> Management → View Statistics.

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