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Get the device status using System Advisor

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System Advisor provides a report detailing the device status to provide you the information required to understand compatibility with the new update.

The report gives the details about the online and offline devices. The terms used in the log report are defined here:

  • Run date: The log will record the time when you ran this system advisor check.

  • Offline Devices: The devices that Trellix ESM cannot communicate are listed under this. The reason for Trellix ESM to be unable to communicate with the devices may be due to a network communication issue or power off issue.

  • Online Devices: Lists out the active devices which are accessible by Trellix ESM under the following categories such as Trellix ESM-ER, Trellix ESM, Trellix ESM-ACE and others.

  1. From the Trellix ESM dashboard, click and select More Settings .

  2. Select the primary Trellix ESM device, then click Properties GUID-F191D568-8B93-4D2C-9BFC-F1342FC407BD-low.png .

  3. Click ESM Management.

  4. Select the Maintenance tab, then click System Advsior to run the system advisor.

The system advisor provides information about the devices along with their respective status.