The new docs.trellix.com features a modernized UI and AI-powered conversational search. Content is currently available in English, with additional languages launching in early November 2026. We hope you enjoy the updated experience.

Inspect packaging and appliance

Prev Next

Before installing your equipment, make sure that there is no sign of damage or tampering.

  1. When you receive the appliance, inspect the packaging and the device for signs of damage or tampering, including the tamper-evident packing tape that is securing the shipping container.

    Note

    If there is any sign of damage, mishandling, or tampering contact Trellix Support immediately for instructions, and do not install the product.

  2. Verify that the package contains all items listed on the packing slip.

Contact Technical Support immediately if not fully satisfied with the inspection.