You can enable the Re-Submit option to scan files during scan failures.
Follow these steps to use the Re-Submit option when scan failure occurs.
On the product's menu page, select Settings & Diagnostics, and then click On-Access Settings.
Select Re-Submit option for both On Generic Scan Failure and On Product Scan Failure, from the General section.
When you select the Re-Submit option, TSME submits the files for rescanning.