If you believe you have a defective part or system, you must first contact Trellix Technical Support, who will validate the claim. If the part or system is defective, Technical Support will initiate a Return Materials Authorization (RMA) and guide you through the process. For more information, visit https://www.trellix.com/en-us/support.html.
Note
Replacing the HX appliance requires manual configuration of the HX Bookmark ID to retrieve relevant IOCs in a timely manner from the CM. See the Endpoint Security (HX) Server Deployment Guide for more information.