---
title: "Return Process"
slug: "return-process"
tags: ["Endpoint Security (HX)", "Hardware"]
updated: 2026-10-19T18:36:54Z
published: 2026-10-19T18:36:54Z
canonical: "docs.trellix.com/return-process"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Return Process

If you believe you have a defective part or system, you must first contact Trellix Technical Support, who will validate the claim. If the part or system is defective, Technical Support will initiate a Return Materials Authorization (RMA) and guide you through the process. For more information, visit https://www.trellix.com/en-us/support.html.

### Note

Replacing the HX appliance requires manual configuration of the HX Bookmark ID to retrieve relevant IOCs in a timely manner from the CM. See the Endpoint Security (HX) Server Deployment Guide for more information.

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