You can add a manual entry to a case on the Case Timeline tab.
To add a manual entry to an existing case:
On the Case Timeline tab, click Add Entry.
In the dialog, enter a name for the entry and an optional description.
Click Save.
You can add a manual entry to a case on the Case Timeline tab.
To add a manual entry to an existing case:
On the Case Timeline tab, click Add Entry.
In the dialog, enter a name for the entry and an optional description.
Click Save.