You can assign one or more cases to another user on the Cases page. You can also assign a single case to another user from the case details page.
To reassign a case:
On the Cases page, do one of the following:
For a single case, at the end of the row click More Options
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> Assign.For multiple cases, select the checkbox next to each case name and click Actions > Assign.
Select the analyst from the menu, or search for their name.
Click Assign.
You can also assign a case to another user on the case details page. Click Assign and select the analyst from the menu, or search for their name.