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Before you start troubleshooting

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Before you get too deep into troubleshooting techniques, it is a good practice to consider the following questions:

  • Were there physical changes to your network that occurred recently?

  • If another device is placed in the Sensor's position, does that device receive traffic?

  • If the Sensor is in L2 mode, are your network's services still affected?

  • Are you using approved Trellix SFP, SFP+, QSFP+, or QSFP28 with your Sensor? (For a list of approved hardware, see Trellix KnowledgeBase article KB56364.