Critical faults are the highest severity faults and generally indicate a serious issue. See the Action column for potential troubleshooting tips.
Fault | Description/Cause | Action |
|---|---|---|
Endpoint Intelligence Service is down | Endpoint Intelligence Service has not started as the ePO is not reachable. | Make sure that the ePO server is up and running and is reachable to NTBA. |
Endpoint Intelligence Service has not started as the ePO extension does not support auto-signing service. | Make sure that the ePO server supports ePO Auto Signing functionality (Change on Name confirmation). | |
Endpoint Intelligence Service has not started because of authentication error connecting to the ePO server. | Provide valid ePO Server credentials. | |
Endpoint Intelligence Service has not started because of internal error from the ePO server. | ePO server responded error; look at the ePO logs. | |
Endpoint Intelligence Service has not started because of unexpected errors. | Look at the ePO server and NTBA logs for the error, and try again. | |
Endpoint Intelligence Service has not started because of corrupt certificate. | Certificate invalid; retry saving again. | |
Endpoint Intelligence Service has not started because the configured port for Endpoint Intelligence Service is already in use. | This port is already in use; configure an unused port. |