Error messages

The following error messages are associated with the integration:

Failed to save settings

This is displayed when the Manager fails to write the Foundstone specific keys into the Windows Registry.

Failed to retrieve the MVM certificate

This error message is displayed if:

• You click Retrive MVM Certificate before the start of the service
• The certificate synchronization is still in progress
• If the user account used to run the Manager service does not have permission to write to the Windows Registry or, if the Manager is fully locked down.

Solution

1. On the Manager server, click Start → run, type regedit.exe.
2. Right-click the HKEY_LOCAL_MACHINE HKEY_LOCAL_MACHINE\Software key.
3. Select Permissions.
4. Add the user account used to run the Trellix IPS Manager service.
5. Give that user account Full Control over the key.
6. Click OK.
7. Repeat steps 1 to 6 for the following keys:
   • HKEY_LOCAL_MACHINE\Software\wow6432Node
   • HKEY_LOCAL_MACHINE\Software\wow6432Node\Foundstone
8. Click Start → run, type services.msc, and click OK.
9. Start the Foundstone Configuration Management Agent service.

   Note

   The changes take effect immediately. You do not have to reboot.

10. If this service starts and stops again, add the following registry key:
    1. Go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Foundstone\
    2. Right-click the right panel.
    3. Create a String Value and name it BasePath.
    4. Double-click the newly created key and add the following value:

       C:\Program Files (x86)\Foundstone (or path where the Foundstone files are located on the Manager server)

    5. Repeat steps 8 and 9 to start the Foundstone Configuration Management Agent service.
    6. To restart the Vulnerability Manager Configuration Wizard, go to Manager → <Admin Domain Name> → Integration → Vulnerability Assessment → MVM → Vulnerability Scanning → Summary, and click Run Configuration Wizard.

       OR

       Select Manager → <Admin Domain Name> → Integration → Vulnerability Assessment → MVM → Vulnerability Scanning → API server.

    7. Click Retrieve MVM Certificate.

Failed to communicate with the API server

This error message is displayed for Vulnerability Scan Information.