Exclude On-Access Scan of Manager components

In some scenarios, Trellix Endpoint Security prevents you from installing/upgrading the Manager application or taking a backup of the Manager database. To avoid such cases, you need to exclude the IPS Manager folder from On-Access Scan. Complete the steps below to exclude the folder from On-Access Scan.

1. Open Trellix Endpoint Security from the Start Menu of the Manager server.
2. Click → Settings.
3. Click Threat Prevention → Show Advanced → ON-ACCESS SCAN.
4. In the Process Settings section, select Standard tab under process type.
5. Click Add in the Exclusions section.
6. In the Add Exclusions window, click Browse.
7. Select the IPS Manager folder.

   Note

   In some cases, the Manager takes advantage of the JavaMail API to send SMTP notifications. If you enable SMTP notification and also run Trellix Endpoint Security, you must add java.exe to the list of excluded processes. If you do not explicitly create the exclusion within Trellix Endpoint Security, you will see a

   Mailer Unreachable

   error in the Manager Operational Status to each time the Manager attempts to connect to its configured mail server.

8. In the Add Exclusions window, click Also exclude subfolders. Click OK.
9. For the High Risk and Low Risk process type, repeat steps 5 to 8.
10. Click Apply.