If the case has numerous events, it can be difficult to distinguish the most serious events that require immediate attention. You can remove the less important events from the case timeline, either on the Case Timeline tab or the Table tab. You can add an event back to the case timeline from the Table tab only.
To filter events from the Case Timeline:
On the Case Timeline tab, do one of the following:
On the Timeline tab, click an event to open the side panel and set the Show in timeline toggle to Off.
On the Table tab, set the Show in timeline toggle to On or Off. Repeat this step for every event you want to add or remove from the alert timeline.