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Manager client display settings (Windows)

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  • Access the Manager through a client browser. See   Client requirements for the list of supported clients and browsers.  

  • Set your display to 32-bit color. Right-click on the Desktop and select Screen Resolution and go to   Advanced Settings → Monitor, and configure   Colors to   True Color (32bit).  

  • Trellix recommends setting your monitor's screen area to 1440 x 900 pixels. Right-click on the Desktop and select Screen Resolution. Set   Resolution to 1440 x 900.  

  • Browsers typically should check for newer versions of stored pages. For example, Internet Explorer, by default, is set to automatically check for newer stored page versions. To check this function, open your Internet Explorer browser and go to   Tools → Internet Options → General. Click the   Settings button under   Browsing History or   Temporary Internet files, and under   Check for newer versions of stored pages: select any of the four choices   except for   Never. Selecting   Never caches Manager interface pages that require frequent updating, and not refreshing these pages might lead to system errors.  

  • If you are using Internet Explorer 8 or 9, then go to   Tools → Compatibility View Settings and make sure   Display intranet sites in Compatibility View and   Display all websites in Compatibility View checkboxes are not selected.  

Internet Explorer settings when accessing the Manager from the server

Trellix recommends accessing the Central Manager and Manager from a client system. However, there might be occasions when you need to manage from the server itself. To do so, you must make the following changes to the server's Internet Explorer options.  

Note

Regardless of whether you use a client or the server, the following Internet Explorer settings must be enabled. On Windows client operating computers, these are typically enabled by default but disabled on server operating systems.  

  1. In the Internet Explorer, go to   Tools → Internet Options → Security → Internet → Custom Level and enable the following:  

    • ActiveX controls and plug-ins: Run ActiveX controls and plug-ins.  

    • ActiveX controls and plug-ins: Script ActiveX controls selected safe for scripting.  

    • Downloads: File Download.  

    • Miscellaneous: Allow META REFRESH.  

    • Scripting: Active Scripting  

  2. In the Internet Explorer, go to   Tools → Internet Options → Privacy and ensure that the setting is configured as something below   Medium High. For example, do not set it at   High or at   Block all Cookies. If the setting is higher than   Medium High,   you receive an   Unable to configure Systems. Permission denied error and the Manager configuration will not function.