When you are using ePolicy Orchestrator - On-prem for device profiling and encounter a situation in which the operating system or device type details do not match the actual system details, check the ePolicy Orchestrator - On-prem console to know whether the operating system and device type information is correct here.
- If the information displayed here is incorrect, refer to the Trellix ePolicy Orchestrator - On-prem Product Guide.
- If the information displayed here is correct, to the <app folder> for the Manager and open
dpinfo.log or
ePO.log.
Note
The logging to ePO.log will not be enabled by default. To enable this, refer to the section Enable ePO.log.