Submit false negative samples

When you receive false negative samples, submit it for analysis.

Download the sample.
1. Click Manage → TIS Configuration → TIS Users.
2. Select the user, then click Edit.
3. Select Sample Download Access, then click Save.
4. Click Analysis → Analysis Reports.
5. Click the Reports icon, then select Original Sample.
6. Save the .zip file on your computer.
Go to https://supportm.trellix.com, select Service Requests, then submit the false negative sample.
Make sure that you include the Analysis ID.