The new docs.trellix.com features a modernized UI and AI-powered conversational search. Content is currently available in English, with additional languages launching in early November 2026. We hope you enjoy the updated experience.

To check if connection between ePO server and NTBA Appliance is established

Prev Next

Run the show endpointintelligence summary command:

Check the ePO connection status and the ePO certificate status as shown.

The output of the command is:

[Endpoint Configuration and Status]

Endpoint Intelligence Service : Not Running

ePO Server IP : 0.0.0.0

Last ePO connection attempt : 2013-10-01 09:12:20

Last ePO connection status : Failed (ePO server not reachable)

ePO certificate : Not available

Alert throttling : Disabled

GTI file reputation server : Reachable

[Endpoint connections]

Total active endpoint connections : 22

Total packets received : 16884

Total packets sent : 778

Last packet received time : 2013-10-01 07:49:05

Last packet sent time : 2013-10-01 08:06:23

Last endpoint connected : 172.16.232.109

If there is a failure in downloading the ePO certificate, the reason is displayed for troubleshooting purpose.