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Troubleshooting the integration between Trellix IPS and Threat Intelligence Exchange

  • Published on Sep 21, 2026
  • 1 minute(s) read
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The integration between these two products involves several components. Any issue with the integration can be a result of a malfunction in one of these components. The Manager faults mentioned below assist you in troubleshooting this integration.

Manager faults and possible causes
Fault Severity Possible causes Possible solutions
DXL Service is down Critical Failed to connect to the ePolicy Orchestrator - On-prem Server.
  • Check the connectivity between the Sensor and Trellix ePO - On-prem, or check the logs.
  • Check the logs.
Failed to connect to the Data Exchange Layer.
Failed to start the Trellix Agent service.
Failed to start the Data Exchange Layer service.

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