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Troubleshooting the integration between Trellix IPS and Threat Intelligence Exchange

  • Published on Oct 5, 2026
  • 1 minute(s) read
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The integration between these two products involves several components. Any issue with the integration can be a result of a malfunction in one of these components. The Manager faults mentioned below assist you in troubleshooting this integration.

Manager faults and possible causes

Fault

Severity

Possible causes

Possible solutions

DXL Service is down

Critical

Failed to connect to the ePolicy Orchestrator - On-premises Server.

  • Check the connectivity between the Sensor and ePO - On-prem, or check the logs.

  • Check the logs.

Failed to connect to the Trellix DXL.

Failed to start the Trellix Agent service.

Failed to start the Trellix DXL service.



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