This section lists some common installation problems, the possible causes, and the corresponding solutions.
Problem | Possible Cause | Solution |
|---|---|---|
LED is off | The Sensor is turned off. | Restore Sensor power. |
The Sensor port cable is disconnected. | Check the Sensor cable connections. | |
Sensor is operational but not monitoring traffic | Network device cables have been disconnected. | Check the cables and make sure they are properly connected to both the network devices and the bypass switch. |
The Sensor ports have not been enabled in the Manager. | The Sensor will not monitor traffic on the ports unless the ports are enabled in the Manager. Ports are disabled in case of Sensor failure; you must re-enable them for Sensor monitoring to resume. | |
Network or link problems | Improper cabling or port configuration | Make sure that the transmitting and receiving cables are properly connected to the bypass switch. |
Runts or giants errors on switch and routers | Improper cabling or port configuration | Make sure that the transmitting and receiving cables are properly connected to the bypass switch. |
The critical fault, Switch absent appears in the Manager System faults page. | The fail-open kit is disconnected. | Check the fail-open kit and make sure it is properly connected to the Sensor. |
For more information on troubleshooting steps and faults generated in the Manager, see the Troubleshooting section in Trellix Intrusion Prevention System Product Guide.