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Troubleshooting tips

  • Published on Oct 5, 2026
  • 1 minute(s) read
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  • If the card is not inserted in the card reader, the Manager will not be accessible in this setup.

  • When authenticating users through CAC, you do not have to enter your Manager user name and password while logging on.

  • If you have imported a CA certificate to the Trusted Certificates in the Manager, you can’t reimport the same certificate to the Manager.

  • You are loading a CA certificate to the Manager, and yet you are unable to import it, then verify the validity of the certificate and make sure it is not expired.

  • You have imported the relevant CA into the Manager, and yet you are unable to view the Manager Login page, then check whether a firewall is blocking your access to destination port 443 on the Manager server.

  • If you are able to view the Manager Login page but are unable to log onto the Manager, it means that the user name on the CAC card does not match the user name in the Manager database. To remedy the problem, verify that the user name on the CAC card exactly matches the Manager user name.

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