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Unable to log on to the Manager after typing credentials
Problem/Symptom: The Manager application does not open after typing the user name and password from the logon page. It displays only a blank page.
Potential Cause:
The Manager requires the window's pop-up capability to be disabled or have an exclusion configured.
Remedy:
Disable the pop-up blocker functionality.
or,
Create an exception for the Manager server IP addresses.
Internet Explorer
To disable pop-up blocker
To add exception to pop-up blocker list
From the command prompt, execute the command
Inetcpl.cpl. The
Internet Properties window is displayed.
In the
Privacy tab, deselect the checkbox option
Turn on Pop-up Blocker.
From the command prompt, execute the command
Inetcpl.cpl. The
Internet Properties window is displayed.
On the
Privacy
tab, select the
Turn on Pop-up Blocker checkbox.
Click
Settings. The
Pop-up Blocker Settings window is displayed.
In the
Address of website to allow field, add the IP address or host name of the Manager to the list of websites to be allowed.
Mozilla Firefox
To disable pop-up blocker
To add exception to pop-up blocker list
In the Firefox browser,select
Tools → Options and click the
Content
tab.
Deselect the,
Block pop-up windows checkbox.
In the Firefox browser, select to
Tools → Options and click on the
Content
tab.
Select the
Block pop-up windows checkbox.
Click
Exceptions. The
Allowed sites Pop-ups
window is displayed.
In the
Address of website text field, add the IP address or host name of the Manager to the list of web sites to be allowed.
Google Chrome
To disable pop-up blocker
To add exception to pop-up blocker list
In the Google Chrome browser, type the following in the address bar: chrome://chrome/settings/content. The
Content Settings window is displayed.
Select
Allow all sites to show pop-ups.
In the Google Chrome browser, type the following in the address bar: chrome://settings/contentExceptions#popups. The
Content Settings window is displayed.
In the
Hostname pattern field, add the IP address or host name of the Manager to the list of exceptions.