The Trellix Knowledge Base (KB) contains a large number of useful articles designed to answer specific questions that might not have been addressed elsewhere in the documentation set. We suggest checking to see if a question you have is answered in a KB article.
To access Trellix Knowledge Base, perform the following steps:
Access https://thrive.trellix.com/s/customknowledge on your browser. Login to the portal.
The Trellix Knowledge Portal page opens.
Note
Alternatively, you can login to the Trellix Support Portal and click the Knowledge tab to access the Knowledge Portal.
Enter the product name or KB Article number in Search knowledge... text field and click Search or press Enter.
The following list contains some of the more commonly accessed KB articles.
New Number | Topic |
|---|---|
KB94845 | Manager Attack log page doesn't show new alerts (Exclude manager Installation, MariaDB, and SolrDB folders from antimalware scanning) |
KB94844 | How to create a FIPS compatible cloud public key for SSH and SCP operations in a cloud environment |
KB94843 | Offline utility to download the latest Signature Sets |
KB87848 | How to reset the Active Fail-Open kit to Factory Default |
KB86247 | SNMP MIB files for Trellix IPS Active Fail-Open Kit |
KB86228 | How to enable Solr debugging for Trellix IPS Manager |
KB86227 | Solr Exception seen during Pruning or Purging the Trellix IPS Manager |
KB86216 | How to verify that alerts are sent to the Manager Solr database |
KB86158 | After upgrading, you see a blank dashboard and attack log (Importing data from MySQL into the Manager Solr database) |
KB85202 | IP addresses are reversed for Bot/Malware attacks |
KB79462 | How to troubleshoot and replace an NS-9x00 Sensor fan |
KB79461 | How to troubleshoot and replace the NS-9x00 Sensor PSU |
KB77287 | Collecting information to troubleshoot high use of CPU or memory |
KB75269 | FAQs for Trellix Intrusion Prevention System |
KB73355 | Alternative method to upgrade Trellix IPS Sensor Appliance software in a failover pair |
KB71628 | Trellix IPS DoS profile - learning and detection modes |
KB71562 | How to configure SNMP for the Trellix IPS Sensor |
KB70861 | How to troubleshoot Sensor latency issues |
KB67501 | Port indexes for Trellix IPS Sensors |
KB60660 | How to verify the Trellix IPS Manager database tables for corruption |
KB59344 | How to reset the Trellix IPS Manager password |
KB59342 | Ports and traffic destinations used by Trellix Intrusion Prevention System |
KB56364 | Third-party connectors for Trellix IPS Sensors |
KB55743 | How to submit Trellix IPS false-positives and incorrect detections to Technical Support |
KB55549 | How to collect a diagnostics trace from the Trellix IPS Sensor (Trace.log) |
KB55450 | How to request a User Defined Signature for a new threat, worm, virus, or vulnerability |
KB55448 | Trellix Intrusion Prevention System release information |
KB55446 | Trellix Intrusion Prevention System Signature Set Updates
|
KB55447 | Trellix Intrusion Prevention System User-Defined Signature Releases
|
KB54928 | How to check Trellix IPS Manager database tables from a command-line session |