Make sure your NTBA, ePO - On-prem, and managed systems meet the requirements.
ePO - On-prem server must be at version
Trellix Agent must be at version 5.6 or later
Endpoint Intelligence Manager extension must be at version 3.2.2
EIA must be at version 3.2.x
Trellix IPS Manager (Manager) must be at version 10.1.7.35 or later
Network Threat Behavior Analysis Appliance (NTBA Appliance) must be at version 9.1.3.12 or later
Note
Trellix recommends you upgrade EIA to version 3.2.2.
EIA 3.2.2 runs on these Microsoft operating systems:
Windows 10 20H1 (64-bit)
Windows 10 RS5 (64-bit)
Windows 10 RS4 (64-bit)
Windows 10 R2 (64-bit)
Windows Server 2019 Standard
Windows Server 2016 Standard