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Vulnerability Manager - Connectivity issues

  • Published on Oct 5, 2026
  • 1 minute(s) read
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When you run through the integration wizard when connecting to the Vulnerability Manager database, the following error is displayed: The attempt to confirm connectivity with the McAfee Vulnerability Manager database has failed for the following reason: Internal Server Error

Perform the following steps for troubleshooting:

  1. Stop the service of the Manager.
  2. Disable CBC protection mode in <Manager_Install_Dir>\bin\tms.bat.

    Note

    The default Manager installation directory is %programfiles%\Trellix\IPS Manager\App.

  3. Open tms.bat file and set JAVA_OPTS=%JAVA_OPTS% -Djsse.enableCBCProtection=false to turn off CBC protection.
  4. Restart the Manager service.

After performing these steps, run through the integration wizard to try and connect the Vulnerability Manager database.

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