The client system gets the policy update when it connects to the ePO - On-prem server during the agent‑server communication. You can force an immediate update with an agent wake-up call.
Log on to the ePO - On-prem server as an administrator.
Select → → , then select a system or a group of systems from the left pane.
Select the System Name of that group.
Select → → .
Select a Wake-up call type and a Randomization period (0-60 minutes) to define the length of time when all systems must respond to the wake-up call.
Under Options, select Retrieve all properties even if they haven't changed since the last time they were collected. If deselected, only retrieve changed properties.
Under Force policy update, select Force complete policy and task update.
Click OK.
To view the status of the agent wake-up call, navigate to → → .