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Send manual wake-up calls to individual systems

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Manually send a wake-up call to managed systems when you make policy changes and want to enforce them before the next agent-server communication.

  1. Select Menu → Systems → System Tree, then select the group that contains the target systems.

  2. Select the systems from the list, then click Actions → Agent → Wake Up Agents.

  3. Make sure the systems you selected appear in the Target Systems section.

  4. (ePO - On-prem) Next to Wake-up call type, select whether to send an Agent Wake-Up Call or SuperAgent Wake-Up Call as appropriate.

  5. Accept the default Randomization (0 minutes) or type a different value (0–60 minutes). Consider the number of systems that are receiving the wake-up call when it is sent immediately, and how much bandwidth is available. If you type 0, agents respond immediately.

  6. To send incremental product properties as a result of this wake-up call, deselect Retrieve all properties.... The default is to send full product properties.

  7. To update all policies and tasks during this wake-up call, select Force complete policy and task update.

  8. Enter the Number of attempts, Retry interval, and Cancel after settings for this wake-up call if you do not want the default values.

  9. (ePO - On-prem) Select whether to wake up agent using All Agent Handlers, Last Connected Agent Handlers, or Selected Agent Handler.

  10. Click OK to send a wake-up call.