How to run InfoCollector in Linux based Manager

To run the info collector logs, perform the following steps:

1. Go to Manager → <Admin Domain Name> → Troubleshooting → Info Collector.

   The Info Collector page is displayed.

2. Go to Diagnostic Info Collector section and perform the following:

   1. In the Include section and select the required parameters under Logs, Backups, and Files.

   2. In the Duration section, provide the From and To dates in MM/DD/YY format.

   3. In the Output section, provide the required File Name.

   4. Click Start.

   

1. Log in to the Manager shell using SSH.

2. Execute run InfoCollector.sh command to collect info logs.

   For collecting info logs by masking the sensitive information, execute run InfoCollector.sh -anon command.

3. (For InfoCollector in anonymous mode only) Select Update configuration in the operation menu and click Enter.

4. (For InfoCollector in anonymous mode only) Type y and click Enter when the following question is prompted:

   Do you want to procced with info collector bundle creation? [y/n]

5. Specify the log collection start date in the format MM/DD/YYYY and pressEnter. Alternatively, just press Enter to choose the default start date (date preceding the current date).

6. Specify the log collection end date in the format MM/DD/YYYY and pressEnter. Alternatively, just press Enter to choose the default end date (date preceding the current date).

   Select the type of log files to be collected. By default, InfoCollector collects Manager and Manager Configuration files only. However, you can control which items are collected as shown below:

   1. For default log file, specify y at Collect Default Items only prompt. The log bundle will be created with the filename in the format InfoLogs<Date><time>.zip along with success message.

      Tip

      You can view the generated InfoCollector bundle (zip file) by executing show files command.

      Note

      By default, InfoCollector collects Manager logs and Manager configuration files only; however, you can control which items are collected.

   2. For manually selecting custom sets of logs, specify n at the Collect Default Items only prompt. Now, select the log files to be included in the bundle by specifying y or n one by one for each type of log.

      The available log types are as follows:

      • Manager Logs

      • Configuration Backups

      • Audit Log Backups

      • Manager Configuration Files

      • Compiled 'Sigfiles' (Sensor Deployment Binaries)

      • System Faults

      • Sensor Logs

   Note

   You can collect the Configuration Backups only when the InfoCollector utility is run in the normal mode.