These are the critical faults for a NTBA device.
Fault | Severity | Description/Cause | Action |
|---|---|---|---|
GAM Initialization Error | Critical | The Gateway Anti-Malware engine failed to initialize due to an internal error. | Consult the system log for details. |
GAM Initialization Error | Critical | The Gateway Anti-Malware engine failed to initialize because the required update files are not available. | Enable automatic GAM updating or download the updates manually using the CLI or via the Manager. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because the update file import failed. | Consult the system log for details. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because the update file is not available. | Confirm connectivity and consult the system log for details. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because NTBA cannot connect to the Trellix IPS Update Server. | Confirm connectivity and consult the system log for details. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because the update file validation failed. | Consult the system log for details and attempt another update. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because NTBA cannot connect to the Trellix IPS Update Server. | Confirm connectivity and consult the system log for details. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because NTBA cannot resolve the name of the Trellix IPS Update Server. | Confirm proper name resolution settings for the NBTA Appliance. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because NTBA cannot communicate with the configured proxy server. | Confirm connectivity between the NTBA Appliance and the configured proxy server. If the problem persists, contact Trellix Technical Support. |
GAM Update Failure | Critical | The Gateway Anti-Malware update failed because NTBA failed to authenticate with the configured proxy server. | Confirm proper proxy server settings for the NTBA Appliance. If the problem persists, contact Trellix Technical Support. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because the ePO server is unreachable. | Confirm that the ePO server is up and reachable to NTBA. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because the ePO extension does not support the auto-signing service. | Confirm that the ePO server supports the ePO auto-signing service (Change on Name confirmation). |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because of an authentication error while connecting to the ePO server. | Edit EIA integration and update the ePO server credentials. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because of an internal error on the ePO server. | Consult ePO for errors. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because of unexpected errors. | Consult the NTBA logs for errors. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because of a corrupt ePO certificate. | Update the ePO certificate from within the EIA integration settings. |
EIA Service Stopped | Critical | Endpoint Intelligence Service has stopped because the configured port for Endpoint Intelligence Service is already in use. | Review and potentially update the listening port from within the EIA integration settings. |
Link Error on {0} | Critical | The link on {0} is {1} | Confirm that the device to which this port is connected is online and the cable connecting them is secure. If this port is not actually being used, disable it on the Physical Ports page. |
NTBA Appliance Disconnected | Critical | A command channel ping failed to NTBA Appliance {0}. The device is unreachable through its command channel. | Check the device status using the "status" CLI command, and confirm basic network connectivity between the device and the Manager. |