Sensor stays in bad health

In certain instances, the Sensor stays in bad or uninitialized health state indefinitely. The bad health of the Sensor could be due to signature file download failure, or error while starting the Sensor.

You can perform the following high-level troubleshooting steps to trace the error:

Execute the following commands and check the output for any errors:
- show
- status
- show sensor health
- show startup stats
Check if the hardware is connected correctly.
Check the InfoCollector tool for logs and the configuration backup.
Check if the issue is due to signature file download failure. If it is due to the aforementioned error, contact Trellix Support for further assistance.
Execute show startup stats debug CLI command and check the output for any errors.
IntruDbg#> show startup stats
Controller not ready to send INIT_ACKs to datapaths and dos.
initial READY msg : not yet received from datapaths and dos
dos has sent INIT_DONE.
datapath0 has not sent INIT_DONE.
datapath1 has sent INIT_DONE.
datapath2 has not sent INIT_DONE.
datapath3 has not sent INIT_DONE.
datapath4 has sent INIT_DONE.
datapath5 has sent INIT_DONE.
datapath6 has sent INIT_DONE.
datapath7 has sent INIT_DONE.
dos has not sent READY.
datapath0 has not sent READY.
datapath1 has not sent READY.
sb1cpu0 has not sent READY.
sb1cpu1 has not sent READY.
sb2cpu0 has not sent READY.
sb2cpu1 has not sent READY.
sb3cpu0 has not sent READY.
sb3cpu1 has not sent READY.
Try to power cycle or netboot or reload the Sensor image.
Check if the issue is due to a corrupt flash. Execute the flashcheck debug CLI command. Confirm that the output does not have any errors.
Checking Flash may take more than 15 minutes and Sensor will go into Layer2 during command execution.
Please enter Y to confirm:
Checking Flash....
Flash check successful. No errors in Flash

If the problem still persists, contact Trellix Support for further assistance.