This command uploads an encoded diagnostic trace file to the configured SCP server from which you can send it to Trellix Technical Support for diagnosing a problem with the Sensor. A trace upload facility is also available on the Manager GUI.
Syntax:
traceupload scp WORD
where WORD stands for the file name to which the trace must be written.
For NS-series Sensors, when loading an encoded diagnostic trace file to the SCP server, the first attempt will be based on SSH public key authentication. If that fails, the Sensor will use password authentication. If SSH public key authentication is successful, you will not be prompted for the SCP server credentials.
Note
As part of traceupload, additional information is collected using logstat. Due to this, additional time is required to collect logs from the Sensor, and can take around 10-30 minutes based on the Sensor model.