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Unable to login to the system due to credential related issue

  • Published on Oct 5, 2026
  • 1 minute(s) read
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To reset the login credentials, perform the following steps:

  1. Connect RS232 (RJ45) cable to the console port of the Active Fail-Open kit chassis.

  2. Press the M1 and M3 buttons on the chassis for 10 seconds. This resets the parameters to default settings.

  3. Login to the Active Fail-Open kit using the default username and password.

    Note

    The default Username and Password are Trellix00.

  4. Configure the basic settings like IP address, network mask, gateway, and web connectivity.

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