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Active Fail-Open kit does not work after login

  • Published on Oct 5, 2026
  • 1 minute(s) read
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After the initial installation, you might face the following issues with the Active Fail-Open kit:

  • The network or monitor link does not come up.

  • Active Fail-Open kit does not go to inline or bypass mode.

In such cases, reset the Active Fail-Open kit to factory default settings using the following steps:

  1. Check the fiber cables and transceivers connections.

  2. If the connections are correct, connect the RS232 (RJ45) cable to the console port of the Active Fail-Open kit chassis.

  3. In the CLI, execute the set_default CLI command. This resets the parameters to default settings.

  4. Login to the Active Fail-Open kit using the default username and password.

    Note

    The default Username and Password are Trellix00.

  5. Configure the basic settings like IP address, network mask, gateway, and web connectivity.

  6. Confirm if the links are up, or run the command get_dev_state in the CLI to check if the Active Fail-Open kit is functioning properly.

  7. If resetting the Active Fail-Open kit does not fix the issue, RMA the module.

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